Purpose of Role:

• The company has recently implemented SAP BPC (formerly OutlookSoft forecasting, budgeting and reporting)

•  This is a new role created to take over the support from the project team and ensure adequate knowledge transfer occurs between the project team and the support team

• The role sits within the existing commercial systems’ support team which provides support for the Group’s finance and HR / Payroll systems.

Key Responsibilities:

• In the short term to ensure knowledge transfer of processes, procedures, known issues and tasks, from the project team into the support team

• Manage the SAP BPC servers (including web servers, database servers, reporting, run-time servers etc) in a Active Directory environment, ensuring that each server has 100% uptime

• Troubleshoot problems with networks, client installs and user reported issues

• Undertake 1st / 2nd line user support; ensuring issues are passed to the relevant person within TM or to the vendor

• Monitoring system logs and activity on all servers and devices

• Providing internal and external auditors with assistance and support as required and having a pro-active approach to system security and management

• Work closely with other staff engaged in similar functions in the same physical location or as part of a virtual team, providing cover and support as necessary

• Attending and actively participating in weekly (or as required) meetings

Key Skills Required:

• Strong experience of Systems Administration role working in Windows Server 2000/2003 and MS SQL Server 2000/2005

• Demonstrable experience of supporting a BPM package (e.g. OutlookSoft, Cognos, Hyperion, Business Objects) and working knowledge of the architecture and structure of BPM systems

• Working knowledge of Visual Basic Script

• Working knowledge of Internet Information Services 5.x and 6.0

Other Skills:

• Exposure to ERP systems

• Some accountancy knowledge would be an advantage

• Report writing skills (e.g. Crystal, Impromptu etc)

• Unix skills and / or JavaScript Ability

• Effectively communicate issues and resolutions to all levels of the
  organization

General:

• Educated to degree level or equivalent

• Mobile, able to travel within UK

• North-West based, to work in Chester city-centre

• Able to work independently, be self motivated and resourceful

• Salary negotiable based on experience and skills

Hours: 09.00 – 17.00 Monday to Friday with ad hoc out of hours work and some travel between sites

Location: Chester City centre but initially London Canary Wharf for two weeks - all expenses paid for